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Unbeatable prices on all of our collections Ray Ban

 

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Great Promotion


Unbeatable prices on all of our collections Ray Ban

 

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Faq


Faq - Frequently Asked Questions

 
PURCHASE
  1. How can I pay for my purchases?
  2. Can I edit my personal information?
  3. Is It possible to pay by check?
  4. What are the risks by paying by credit card?
  5. The cash on delivery involves an extra cost?
  6. Can I place an order by phone?
  7. What are the delivery times?
  8. I would like to order a product, but receive after a certain date, is it possible?
  9. Is It possible to send the goods as a gift to a friend?
  10. How do I check my order status?


DELIVERY

  1. How is the delivery?
  2. How long will I be delivered the goods?
  3. What happens if I am not home at the time of delivery?
  4. How can I view the summary of my orders?
  5. What should I do upon receipt of the goods ordered?
  6. How can I exercise the right of withdrawal?
  7.  

PURCHASE

  1. D: How can I pay for my purchases?
    R: The payment methods are:
    - COD
    - Bank transfer
    - Paypal
    - Credit Card: We accept Credit Cards: Visa, Mastercard, American Express and Maestro cards. This includes CartaSì, Card Postepay, credit card BancoPosta Aura card and all the others that bear the logo Mastercard, Visa or American Express.
    The choice of method of payment occurs at the end of the buying process in the screen called "Step 2 of 3 - Payment Information".

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  2. D: Can I change my personal information?
    R: Yes, certainly. After you have logged in you can change your details by clicking on "Account" in the box on the right called "My Account".

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  3. D: Can I pay by check?
    R: NO, the carrier is NOT authorized to accept checks.

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  4. D: What are the risks by paying by credit card?
    R: Using a credit card will not run any risk, the data concerning the credit card (number and expiration date) do not pass on our website but are sent directly to cryptographically secure server (SSL 128) of the Bank. At the time of data entry will pop-up in the bottom of the browser window that shows a small lock that the site is encrypted, ie protected. The server will check the credit card number in an automated manner and protected from any human eye.

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  5. D: Cash on delivery will cost extra?
    R: YES, for a purchase with Cash on delivery there is a fee amount of € 10.
    Shipping costs for Italy and San Marino Repubblic are € 7.

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  6. D: Can I place an order by phone? What kind of payment can I make?
    R: Yes, you can also place orders by phone at the following number: +39 0549 992726 and select the payment method label, bank or credit card.

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  7. D: What are the delivery times?
    R: Delivery times are generally about 2 days for Italy and the Republic of San Marino, about a week abroad.

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  8. D: I would like to order a product and receive it only after a certain date?
    R: I is possible to order a product and agree a later delivery in time to be determined. This request must be indicated in the notes in the order form. N.B. If paying by credit card the amount will be charged at the same time of the order.

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  9. D: Is It possible to send the goods as a gift to a friend?
    R: No problem. If you wish to send a product to a friend without bring up the amount you have to proceed as follows: - register with your full name - enter the data in the address book of the recipient - in the notes marked "GIFT" asking to omit the amount. The staff will ensure that the amount is not shown to the recipient.

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  10. D:How do I check my order status?
    You can contact customer service by calling +39 0549 992726 or by sending an e-mail or connect to the site info@zonalusso.com www.zonalusso.com log and select the "Shopping Cart" box on the right "My Account "

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DELIVERY

  1. D: How is the delivery?
    R: The shipping is paid by the buyer. The shipping charges are spelled out in the order summary before final confirmation.

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  2. D: How long will I be delivered the goods?
      R: At the end of the order the user will have to wait 2-3 days for Italy and the Republic of San Marino, about a week abroad. In the event that the products are not available in our warehouse we will contact you to offer alternative solutions.

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  3. D: If I am not home at the time of delivery?
    R: In case you can not deliver the package because there is nobody at the address, the courier will leave a note with the details of the shipment. The recipient has to contact the branch as soon as possible to agree on a delivery within 5 days

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  4. D: How can I view the summary of my orders?
    R: Visit our website, please log in by clicking on the "Login" button (at the top menu bar), please enter your email address which you used for registration, and your password, then click on "Shopping Cart"

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  5. D: What should I do, on receipt of the goods ordered?
    R: When the courier delivery you will need to verify:
    a) the package is not damaged or wet and conforms to the standard features of a parcel
    b) hat the number of parcels (parcel number) shown on the bubble corresponds to the number of the package delivered.
    Any disputes must be raised immediately to the carrier, in the absence of these, the product is considered delivered correctly. The bubble (DDT) or invoice contained in the pocket attached to the outside of the package must be conserved.
    What to do in case of damage due to transport. If the unloading of the goods is an evident damage to the packaging must be:
    a) make a reservation: the package is accepted but before signing the document must write "I accept with reservation". It will be possible once you open the package and found it damaged, be compensated for damage suffered in quick times.
    b) reject the damaged goods if you can not accept the parcel with subject or if the damage is visible without opening the pack

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  6. D: How does the right of withdrawal?
    R: Zona Controllata S.r.l. recognizes the right of withdrawal as provided for by Legislative Decree n.206/2005. The deadline to exercise this right is 10 working days within which the customer must notify us by registered A / R at:

    ZONA LUSSO - Sunglasses and watches
    Zona Controllata S.r.l.
    Piazzetta Titano, 6 - Centro Storico
    47890 San Marino (RSM)
    Tel. +39 0549 992726
    Fax +39 0549 992726
    C.O.E. SM23915
    E-mail: info@zonalusso.com
    Web: www.zonalusso.com

    To exercise the right of withdrawal is necessary that:
    1.The customer expresses the intention to exercise the right of withdrawal in the manner described above
    2. Purchased good is returned undamaged and in their original packaging complete in all its parts
    3. The product is delivered on time and in the manner described above. The costs of delivery are paid by the customer.
    Once the goods arrival in our warehouse, it will be examined for any damages not caused by transport. After checking the integrity of the goods, we will credit you the amount through bank transfer to the account you indicated to customer service. If paying by credit card we will make the refund of the amount paid by transferring the amount from our "back office". The refund for the price of the item excluding shipping costs incurred by the customer.

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  7.  
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